Payment is due at the time you place your order.

Most orders will be processed within one working days after the payment funds are released to Organic Elements Online account. If a longer time is needed you will be notified. The delivery of products ordered is subject to availability. If products are out of stock, Organic Elements Online will inform you as soon as possible. You will be given the option of waiting until the products are in stock or canceling your order.

Dates for delivery are estimates only and are not guaranteed. If you want a guaranteed date, then that option will be available through the shipping provider. However, in such a request, please allow two working days for processing your order. Should a delivery require a signature to confirm receipt, it is your responsibility to ensure that there is someone at the delivery address to sign for the products when delivered. It is also your responsibility to collect the products from any postal collection depot and/or arrange an alternative delivery date if you are not available to sign for the products. Due to some of the products we ship, USPS may randomly hold your package for inspections, which may cause a delay. Please contact USPS for any issues regarding the final delivery of your order.

We have the right to refuse to accept any orders placed for Organic Elements Online products. If we refuse your order, your money will be fully refunded.

You are responsible for the accuracy of all information you provide that is necessary for us to process your order and/or ship your order to the correct location. If an order has not been shipped, or shipped to an incorrect location due to such inaccuracy, you alone are responsible.

Must be 21 years or older to purchase Kratom. Kratom has not been approved by the FDA for internal use. The US FDA Has Not Approved Kratom as a Dietary Supplement. We do not ship to the following states, cities, and counties in the US where Kratom is banned:  Alabama, Arkansas, Indiana, Rhode Island, Vermont or Wisconsin – the following cities or counties: Sarasota County FL, Jerseyville IL, Union County MS, Denver CO, San Diego and Oceanside CA. Furthermore, Kratom is also banned in the following countries where shipment cannot be executed Australia, Burma, Denmark, Finland, Israel, Lithuania, Malaysia, Myanmar, Poland, Romania, South Korea, Sweden, Thailand, United Kingdom, Vietnam

If you have any problems or concerns regarding Organic Elements Online products, you can reach us via the customer service contact information supplied on this website.


At Organic Elements Online we like “Happy Customers”. We accept returns, even if the bottle has been opened,  as long as the product is in its original container. Should you need to return the item, please request a return authorization number, write it on the outside of the package as well as enclose it with the product. Product shall be returned at customers expense. Once returned product is received, a refund will be issued.